Did you ever find a site that you went to start to get slow, buggy or that people just seemed to stop responding to you as if they all agreed to do so at the same time?
It may not be just your imagination or that the site is having issues. You may be flagged as an abusive user and these techniques are intentional ways to convince you to calm down and re-think your approach.
I was reading about the stackoverflow.com site (and related sites) where something needed to be done with the small set of users that were making the site unpleasant for everyone else.
http://www.codinghorror.com/blog/2011/06/suspension-ban-or-hellban.html
But what does this have to do with QA? Well, consider what happens if your site behaves erratically, is slow and error prone. Whether it's intentional or not, it drives users away. Do you know how often this happens? What's the impact when it does? How do you bring this to light?
Just something to consider.
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